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How do I download images from ClipartConnection.com?    Top

When you find the image you want, click once on its thumbnail to go to the download page. This area contains useful information about the file you have selected, including available file formats, file size, dimensions, publisher, and keywords.

From here, you have two options for downloading:

• Click Download to the right of the appropriate file type to download the image. This is easiest because it arrives ready to use (no need to un-Zip it).
  
  
• Click Add to cart to put the file in your shopping cart for downloading later. (See Downloading Shopping Carts below.)

How do I download my shopping cart?    Top

When you are ready to download the items in your shopping cart, click Cart (on the upper navigation bar). In the shopping cart area, click Download Your Cart. If asked, choose Save and ignore other options (unless you know what you're doing).

After downloading the compressed archive, you'll need to extract its files. Un-Zip the cart or font using a Zip or StuffIt utility. If you don't have one, you can download WinZip, ZipBack Pro, or StuffIt Expander. (Remember, evaluation versions don't cost anything.)

NOTE: Most Macintosh browsers extract files to your desktop automatically.

Why am I getting an error that my account is in use when I try to sign into the site?    Top
Each login may only be used on one computer at a time. You may use the service on multiple computers, just not as the same time.

If you plan to use our service on multiple computers it's best to sign out prior to exiting the site.

If you are receiving this error message and are not attempting to have multiple users, please contact customer service.

Can I share my username and password with someone in my office?    Top
No, you are not permitted to share your username and password with anyone!

Will you give my e-mail address to anyone else?    Top
We will not share your e-mail address with other organizations for commercial purposes without your consent. For details, see our privacy policy.

How may I use ClipartConnection.com images?     Top
You may use our royalty-free images for:

• Web pages and other electronic distribution systems.
• broadcasts.
• theatrical exhibitions.
• advertising and promotional materials.
• products, including those intended for sale.
• publications.
• personal (noncommercial) materials.
• comps, layouts, and other materials for test or sample use.

For the full list of terms and conditions, please read our EULA.

What are the usage restrictions for ClipartConnection.com images?    Top
You may NOT:

• use our content to compete with us. While it is permissible to incorporate our images in a product you intend to sell, you cannot give away or resell the images themselves.
• use our content as part of an electronic template or application to create multiple impressions of a product (greeting cards, business cards, Web page designs, etc.).
• use our content as a service mark or trademark.
• use our content for pornographic materials.

Again, please read our EULA for the full list of terms and conditions.

How many images can I download during my membership?    Top
You are permitted to download up to 250 images per 24 hour period from ClipartConnection.com during the term of your subscription. However, we recommend that you limit your downloads to only the images you need.

There are two reasons for this:

• We need to maintain site performance in order to provide our customers with an optimal experience 24 hours a day, 7 days a week. If everyone downloaded excessively, our servers would not be able to keep up! 250 images per day is considered "reasonable" and for most projects is more than enough.
• To better protect our content from piracy, we need to limit the proliferation of our content.

Can I use images from ClipartConnection.com for a logo or company trademark?    Top
No, you are not permitted to use images from ClipartConnection.com for a logo or company trademark.

Can I use my ClipartConnection.com images after my subscription expires?    Top
Yes, you are permitted to use any images that you have downloaded and used during the term of your subscription after your subscription expires. We grant you a traditional non-exclusive, world-wide and perpetual license for images that you have used however; you may only continue to use the image(s) in the same product or service that they were incorporated in during the subscription term. Any images that have been downloaded and not used during the term of your subscription are not permitted for first use after the subscription expires. This would be considered stock piling and in violation of our End User Licensing Agreement.

Can I use the images from my subscription for a client or employer?    Top
Yes, you are permitted to use ClipartConnection.com images on behalf of your client or employer for the purposes outlined in our EULA. You are not permitted to make the images available to your client outside of a layout or product.

Can I use images from ClipartConnection.com on Web sites?    Top
Yes, you may use ClipartConnection.com images on your own Web sites or clients' Web sites, but only as design elements. These images are not to be downloaded from your site, nor may you permit your customers to download these images from your site.

Can I create an online image gallery featuring ClipartConnection.com content?    Top
No, you are not permitted to create an online gallery using any images from our site.

Can I modify an image and claim copyright on the "derivative" work that I have created?    Top
No, you are not permitted to claim copyright on any work that incorporates images from ClipartConnection.com. Copyright of images from ClipartConnection.com is retained by ClipartConnection.com or third-party suppliers. Intellectual property laws in some cases protect works of art that are derived from the original work. We recommend that you consult legal counsel in order to make an informed decision.

Can I create electronic templates using images from ClipartConnection.com?    Top
No, you are not permitted to use images from ClipartConnection.com for electronic applications such as e-greetings or Web site templates. Part of what your customer is paying for is the use of the images contained within those templates, and we do not permit the use of images in any downloadable form.

Use in an electronic template requires a separate license and fee, and you may obtain information about such a license from templatelicense@ClipartConnection.com.

Keyword / image number searching    Top
Type a keyword (or image number, if you know it) in the search field at the top of your screen and click the Search button. Our advice is to start wide, and narrow your search depending on how many thumbnails appear in your search results.

How do I narrow down my results?    Top
There are a number of ways to zero in on the types of images you are looking for. The first is to use the Match All / Match Any option. This option functions when using more than one keyword. For example, using the keywords cat dog with Match Any selected will find all images keyworded with cat OR dog. Selecting Match All with these same keywords will only return results keyworded with cat AND dog.

Another way to narrow down your results is to use the not these words option. If you wish to find all images with cat as a keyword but NOT dog, type cat into the search field and dog into the not these words field.

Filters    Top
Only looking for images that are in color and oriented horizontally? Use the filters to find them. Just deselect black and white (B/W) and vertical (Vert). Then, make sure Color and horizontal (Horiz) are selected. Choose the combinations that best suit your needs.

NOTE: Be sure not to exclude too much. For example, don't exclude Color AND B/W or Horiz AND Vert.

Category Searching    Top
Select a category from the drop-down menu and click the Search button. To narrow down your results you can combine other search options along with your category search. For example, you can keyword search within a category. We recommend you start with just one or two keywords and then add other keywords or search options if you're still getting too many results.

Combining search options    Top
Any number of the preceding search options can be combined to narrow down your results. However, we recommend that you start with only one or two at a time. Then, if you find you're getting more search results than you desire, you can try adding other options to narrow down your results.

More about keywords...    Top
Each ClipartConnection.com image is associated with several descriptive keywords. An image of a woman with a soccer ball, for example, will appear in your search results whether you type "woman" or "soccer" in the Keyword field. Only thumbnails assigned to the keyword(s) you type in the Keyword field will appear in your search results. If you choose not to use the keyword window, you may have to wade through hundreds of thumbnails to find the image you need.

Choose keywords that best describe the image(s) you are looking for. If you are searching for something as specific as a snowy owl, type "owl" in the keyword window rather than "bird," a much broader term. Of course, the same image will appear in your search results if you type "snowy" or "predator".

The search engine assigns keywords to its images based on guidelines standardized by The Picture Agency Council of America (PACA). Most nouns exist in our database in singular form. "Scissors" appears in the plural thanks to common usage, but "cake," "dog," "house" and "insect," for example, should be typed in singular form. Using "dog" in the singular doesn't restrict thumbnails from containing images with one dog or many dogs. Acronyms such as "USA" exist in our database without periods.

What to Search
Our keywords are primarily American English, though we retain some international words where appropriate. Consider the basic categories below when searching:

• Basic Subject Matter: agriculture, architecture, art, business, education, entertainment, finance, food, health, healthcare, home life, household object, industry, leisure, lifestyle, medical, military, money, nature, occupation, performing arts, politics, recreation, religion, science, social issues, sports, technology, transportation, travel, wildlife, youth culture

• Basic Concepts: adventure, affection, aging, alternative lifestyle, anger, authority, balance, beauty, caring, celebration, challenge, choice, childhood, communication, community, competition, confidence, connection, cooperation, creativity, culture, customer service, direction, discover, diversity, escape, excitement, fatherhood, fear, fitness, friendship, fun, generations, happiness, health, humor, joy, love, luxury, leadership, motherhood, mystery, old-fashioned, pain, parenthood, peace, pride, protection, provocative, relaxation, retro, romance, risk, sadness, safety, satisfaction, savings, security, serenity, sexy, speed, spirituality, strategy, strength, stress, success, surprise, teamwork, temptation, time, togetherness, victory, vintage, vision, wellness

• People: male, female, man, woman, boy, girl, adult, child, teenager, baby, young adult, mid-adult, middle-aged, senior adult, elderly adult, one person only, two people, small group of people, large group of people, crowd, nobody

• Ethnicity: African American, Caucasian, Asian, Hispanic, Latino, Latina, South Asian, Middle Eastern, Native American, Pacific Islander, etc.

• Ages: 0-6 months, 6-12 months, 0-1 year, 1-2 years, 3-4 years, 5-6 years, 7-9 years, 10-12 years, 13-15 years, 16-17 years, 18-19 years, 20-25 years, 25-30 years, 30-35 years, 35-40 years, 40-45 years, 45-50 years, 50-55 years, 60-65 years, etc.

• Relationships: parent, mother, father, couple (gay, homosexual, lesbian), partner, daughter, son, sister, brother, sibling, spouse, husband, wife, aunt, uncle, grandparent, grandfather, grandmother, grandchild, cousin, nephew, niece, family, etc.

• Attributes: full-length, half-length, portrait, head shot, eye contact, profile, body language, gesture, facial expression, sitting, standing, lying down, arms raised, holding hands, eyes closed, smiling, pouting, muscular, overweight, short, tall, piercing, tattoo, casual attire, business attire, formal attire, etc.

• Animals: wild animal, domestic animal, farm animal, pet, one animal, two animals, small group of animals, etc.

• Locale/Settings/Environment: indoor, outdoor, inside, outside, interior, exterior, day, night, landscape, garden, home, hospital, farm, forest, field, beach, countryside, office, restaurant, school, seascape, body of water, horizon, cityscape, skyline, city, subway, etc.

• Image Attributes: close-up, low angle view, high angle view, aerial view, wide angle view, front view, back view, copy space, cropped, backlit, silhouette, x-ray, high contrast, low contrast, POV, toned, sepia, blurry, motion blur, soft focus, selective focus, fish-eye, lens flare, still life, studio shot, vintage, archival, retro, pattern, background, composite, framed, digital, grainy, etc.

* Hint: Use quotation marks around a search term consisting of more than one word to return exact results; eliminating quotation marks will return results with either keyword in the image. E.g., "hot dog" will return images keyworded as such, while hot dog will return images keyworded with both hot and dog.

What credit cards do you accept?    Top
We accept Visa, MasterCard, American Express and Discover.

Do you guarantee credit card security?    Top
ClipartConnection.com credit card transactions are secure because a 128-bit SSL encrypted session protects your personal information as it travels between your computer and our server. Additionally, credit card details (such as credit card number, Credit Security Code and expiry date) are not stored on our server once the transaction is complete.

What other forms of payment do you accept?    Top
In addition to credit cards we also accept payments made via PayPal (online), check (by mail) or money order (by mail).
NOTE: If you choose to pay by mail your account will not be activated until your check or money order has cleared the bank.

Does ClipartConnection.com offer refunds?    Top
If you purchased a Subscription, you may receive a full refund within three (3) days of your invoice date, provided that you have not downloaded more than five (5) images. After three (3) days, or download of more than five (5) Images, no cancellations will be accepted, no refunds made and you will be responsible for and must pay the full amount. Please review the End User License Agreement for more information on our terms of use. If you have any questions, please e-mail customer service or call us at 1-800-482-4567.